WHAT DOES OUR LIFETIME WARRANTY COVER?
Built for adventure. Backed for life. Here's what qualifies for a warranty claim.
✓ WHAT'S COVERED
- ✓ Buckle failure caused by a manufacturing defect
- ✓ D-ring failure caused by a manufacturing defect
- ✓ Defective webbing or stitching
- ✓ Unexpected hardware failure caused by a defect during normal, intended use
✕ WHAT'S NOT COVERED
- ✕ Chewing or biting damage
- ✕ Normal wear and tear
- ✕ Accidental cuts, tears, or damage
- ✕ Tie-out or tethering accidents
- ✕ Improper use, incorrect sizing, or alterations
- ✕ Damage occurring while a dog is left unattended
- ✕ Slide-to-Lock mechanism wear resulting from regular use over time
Slide-to-Lock Hardware
Our Slide-to-Lock clips feature an additional locking mechanism designed to provide extra security during everyday adventures.
With regular use over time, the sliding lock may loosen or no longer remain in its locked position. This is considered normal wear and tear and is not covered under our Lifetime Warranty.
Please note: The leash may remain fully functional even if the additional sliding lock feature no longer engages, provided the primary clip continues to open, close, and securely fasten as intended. Any damage or malfunction affecting the primary clip's ability to securely attach should be evaluated before continued use.
All warranty claims are reviewed individually. Coverage applies to qualifying manufacturing defects.